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- Always refer to the R.M.A. number for inquiries.
- A Return of Merchandise Authorization number (R.M.A) must be obtained from Telda's Service department before any return for repair or refund is considered.
- Products should be returned with the following items:
- Proof of purchase (a clear copy of the original invoice and packing slip).
- Returned packages should carry on the outside of the package the R.M.A. number issued by Telda to be accepted.
- Unless goods are returned for a pre-authorized Credit or in case of D.O.A. (Dead On Arrival), accessories (e.g. cables, manuals, etc.) should not be included in the shipment.
- Prior to returning a products, a qualified technician must have tested it. A minimum CAD $50.00/hour service charge will be applied in the event the returned item is in good working condition.
- Failure to fulfill all requirements and/or without specifying problem(s) of the returned product(s) will result in the product(s) being returned to the sender. The transportation and a handling charge of $50.00
will be at the client's expense. - An R.M.A. number does not imply acceptance to refund, repair and or to replace products.
- All R.M.A. shipments must be pre-paid with the R.M.A. number clearly marked on the label/box. Parcels that are not complete and prepaid will be refused.
- In case of replacement or repairs, the items will be shipped back at Telda's expense using the same method that was used for the delivery (e.g. if sent by ground transport, the items will be returned by ground transport as well). If the returns are brought in person, you will have to come pick up the repaired or replaced items.
- For any R.M.A. inquiries, you must have your R.M.A. number as a reference.
- Should you wish to bring deficient products in person, all conditions remain applicable. The required documents and accessories should be included as in other forms of R.M.A. applications.
- All R.M.A. product(s) will be replaced or repaired at our discretion within the terms and limits of the manufacturer's warranty.
- The shipper will be chosen at Telda's discretion. Any other shipping method carries an additional cost that will be assumed by the purchaser. The customer should arrange an account with the forwarding company or prepayment.
- Improper packaging, physical damage or alteration of serial numbers will void all warranties.
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- All Dead on Arrival (D.O.A) products must be reported to Telda within 2 working days from receipt of the goods.
- Telda must receive all products authorized as D.O.A. within the first 10 days of original invoice date, not the authorization issue date.
- DOA returns are subject to the R.M.A. Policies & Procedures.
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- All Return For Credit (RFC) is valid for 7 days from the invoice date. Telda must receive all products authorized as R.F.C. within the first 10 days of original invoice date, not the authorization issue date.
- Return for Credit will only be accepted when the item(s) are in a resale condition. If the item(s) shows sign of use, it will not be eligible for return and / or credit.
- Credits can be applied towards future purchases only. No cash refunds are accepted. Credits are valid for a maximum of 1 year.
- All products Returned For Credit are subject to the R.M.A Policies & Procedures.
- All returns must be in their original package with the original items. They must include all manuals, cables and accessories.
- A 20% restocking fee or current selling price (whichever is lower) and shipping charges will apply based on the product(s)'s purchase price as stated in the invoice.
- CPU, memory, systems, notebooks, warranty, software and consumable items are not eligible for credit or replacement.
- Credit transaction becomes confirmed only after the receipt of the returned products following approval.
- Telda reserves the right to refuse at it's own discretion any request to issue credit for returned products.
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- Customers should obtain a R.M.A. request form by phone or fax from our Service Department, or by applying directly on our R.m.a online request form.
- Fill the R.M.A. Request Form thoroughly and specify the problem(s). Accurate descriptions result in faster processing.
- Return the R.M.A. Request Form with a clear copy of the invoice(s) and packing slip in the return package.
- You will be advised by FAX or email when an R.M.A. number has been issued by our Service Department.
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